Free Worldwide Shipping Policy

We offer free shipping on orders within Canada and the United States. We use Canada Post and USPS for all of our shipments, and a tracking number will be provided to you after your order is shipped.
Orders shipped within Canada and the United States typically take 3 to 5 business days for delivery, however due to the current pandemic, there may be delays. Orders are shipped from our warehouse in Toronto, Ontario.
Orders shipped outside of Canada and the United States typically take 7 to 21 business days for delivery, however due to the current pandemic, there may be delays.
We are not responsible for any customs fees or taxes that may be incurred from international orders. It is the responsibility of the customer to pay any additional charges. We do not offer express shipping at this time.
We do not ship to PO boxes. If you are not satisfied with your purchase, you can return it within 30 days.
Please make sure that the item is in its original condition and packaging. We will issue a full refund minus the shipping costs.
PROCESSING TIME VS SHIPPING TIME
Shipping Time - depends on the shipping option chosen at checkout and the destination of your package:
Standard Shipping - 5-7 business days
Expedited Shipping - 3-5 business days
Priority Shipping - 1-3 business days
Please note that remote locations, such as islands, may incur additional delivery time.
We are not responsible for any delays caused by the courier or postal service, customs clearance and/or any other factors beyond our reasonable control.

CANCELLING AN ORDER

Please note that a cancellation fee of 5% of the total order value may be applied if an order is cancelled after the processing has begun. This fee is to cover the cost of any processing, packing and handling that has been completed. We reserve the right to refuse any cancellation requests that are made after the 30 day period. We apologize for the inconvenience this may cause.

UNCLAIMED ORDERS

We are not responsible for any delays caused by weather or other natural disasters or circumstances beyond our control. We are not responsible for any shipments that are lost, stolen, or damaged in transit. We do our best to ensure that all shipments are packaged securely and all orders are shipped with a tracking number. We cannot guarantee a specific delivery date, however, most orders should arrive within 7-10 business days.

International orders may be subject to additional customs and duties fees. These are the responsibility of the customer and are not included in the cost of shipping. All orders are shipped via UPS and we offer standard shipping, expedited shipping, and international shipping.

Shipping costs can be found on our website. If you have any questions or concerns about our shipping policy, please contact us at ​support@buynxpress.com.

CUSTOM / DUTY FEES

We ship via USPS and UPS. All orders will be shipped within 1-2 business days of purchase and will arrive within 3-5 business days depending on the shipping method selected. We offer free standard shipping to all orders within the US. We also offer expedited shipping options at an additional charge.

We are not responsible for packages that are lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier to file a claim. We are unable to ship to P.O. boxes or APO/FPO addresses. We apologize for any inconvenience this may cause.

SEPARATE PACKAGES

If your order is split into multiple packages, you will receive a separate tracking number for each shipment. You can use the tracking number provided to track the whereabouts of each shipment. All packages should arrive to you within the time frame indicated at checkout.

HOLIDAY SEASON ​

We at BuyNXpress understand that during the holiday season, you may be more eager than usual to receive your packages. We are doing our best to process orders and deliver them as quickly and safely as possible.

Standard shipping times may take up to 3-5 business days after the order has been processed. If you have selected an express shipping option, the package will be shipped within 1-2 business days after the order has been processed.

Please note that due to high order volume during the holiday season, delivery times may be longer than usual. We apologize for any inconvenience this may cause.

If you have any questions about your order status or shipping times, please contact our customer service team at support@buynxpress and we will do our best to help you.

Thank you for your understanding and continued support. We wish you a happy and safe holiday season.

Sincerely,

The BuyNXpress Team