Q: How do I check the status of my order?
Q: How can I track my order? Once your order has been shipped, you will receive a notification through email with a tracking number. You can track your order by visiting the 'Order Lookup' page and entering the tracking number.
If you don't have a tracking number after 5 business days please email us at email@example.com
Q: How long does shipping take?
It may take up to 3 days for your order to process and be shipped out. Domestic orders in Canada and the United States typically take 7-16 days to arrive, while international orders can take 5-20 days. Please note that this timeline does not include weekends or holidays. Our fulfillment centers are located around the world, so delivery times may vary.
Q: Why does shipping take so long?
Are your products competitively priced? Yes! Our products are significantly lower priced than what you'll find from other competitors in the sport and recreation industry. The only downside is slightly longer shipping times, but we are always working to get your order shipped as quickly as possible.
Q: Do you ship Internationally?
A: Do you offer international shipping? Yes, we offer international shipping and delivery times can vary from 5-20 days.
Q: Is your website secure with my personal information?
A: Can I be sure my personal information is secure? Yes, absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time upon purchasing. We never store any of our customers' private details.
Q: How do I order on your website?
A: To purchase an item, select the product you wish to buy and click the 'Add To Cart' or 'Buy Now' button. Enter your shipping and billing information and we will dispatch your order promptly!
Q: Does BuyNXpress provide a quality guarantee for all the products being sold?
A: Our team is available 24/7 to help you with your queries. If you're unhappy with your purchase or it has been damaged, please reach out to us right away at firstname.lastname@example.org. We want to make sure you have a great shopping experience, so don't hesitate to contact us. You can also take advantage of our free exchange policy - simply send the item back to us with a picture of the damage and we'll take care of the rest. Our customer service team is available 24/7 to answer any questions.
I am not in love with my order, can it be returned? What if there is an issue?
If you receive a defective or damaged product, we offer a 100% money-back guarantee within 30 days of your purchase. To receive a full refund, please ship the item back to us at your own expense and include your name and order number on the returned package. Please note that if your package is in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
Can I cancel my order? Yes, you can cancel your order without penalty as long as it has not been shipped. If your item has already been shipped, please utilize our return system to receive a full refund.
I have entered an incorrect address what do I do now?
If you have made a mistake when entering your address, please reply to your order confirmation email and let us know as soon as possible. You can reach us by email at email@example.com and we will be able to change the address to the correct one within 24 hours. Unfortunately, no refund can be given if the wrong address is provided after this time.
I have a question that wasn't answered, can you please help?
If you need help with an order, please email us at firstname.lastname@example.org. To ensure a swift response, please include your order number and provide a detailed description of your issue. Thank you!